Oct 29 2007
Mexicana is retarded
So, if you’re not previously familiar with my Mexicana horror story, let me catch you up: they lost my bags on October 2, 2007 and after telling me they found them five separate times, have yet to actually give them to me (now they’ve “unfound” them again). This is the most recent e-mail I’ve received from their customer disservice department:
Dear Nathan Kagey:
We finish the looking for your luggage, infortunattly we can not found it, then I need you will send me to my attention, for certificated mail the next documents:
1) Original Bag Tag
2) Original Tickets of your travel Sacramento - Phoenix - México - Cancún (included ticket of UA and MX)
3) Original Boarding Passes (included ticket of UA and MX).
4) Expenses Receipts of your articles included inside in your lost baggage.
When I will receipt this documents I can do an offer about your lost baggage.
I will hope your answer,
Jaime Suárez López
Yeah, I bet you will hope my answer. Now look, I’m a decent guy, I understand luggage gets lost. It happens. But after a month, I would expect a resolution. Now they want me to send my bag tag (which I showed them when they failed to return my bags, and then again when I filed my claim), my “Original Tickets of [my] travel Sacramento” (which is perfect since they were paperless tickets), my original boarding pass (I’d like to meet the person who saves his boarding stubs for a month…), and by far the best request: “Expenses Receipts of [my] articles included inside in [my] lost baggage. Are you kidding me? You think I saved the receipts of all of my belongings? I don’t know how they do things in Mexico, but here in the US of A we call receipts “garbage”. And we throw them away.
Oh, and by the way, I did hope my answer five days ago and no response yet…
Bastards.