Yankee Tag Blog

So yesterday my mom calls me up and asks, “What did you order from al-[insert generic Islamic organization name]?”

I replied, “Hi mom, it’s nice to talk to you, too. What are you talking about?”

And her: “You just had a package delivered from al-[insert generic Islamic organization name]. It’s pretty big. What is it?”

Me: “I don’t know mom, it got sent to your house? For me? From al-[insert generic Islamic organization name]? Don’t open it!” (I’ve made a few too many Mohammad jokes to take opening packages from Muslims lightly.)

Her: “I wasn’t going to open it… I was just wondering what it is.”

Me: “I’m not saying you’re snooping, I’m just saying… well, is it ticking or anything?”

Turns out, it was just a Qur’an. I say just as if the Qur’an isn’t dangerous. Probably more dangerous than a bomb, now that I think about it, but nevertheless I’m glad isn’t wasn’t a bomb (Praise Allah!). Anyway, now I have a Qur’an. And I need to figure out who sent it to me. I have a couple of guesses…

I have (finally) sent out my documents to Mexicana now that I’m settled into my new home. It cost $35.54 to ship the documents to them via FedEx as requested. (Feel free to track its progress with me: # 863677598897) And now for a little fun: the new betsicana is in regards to what date I will receive my compensation check. You are allowed to make up to three guesses by e-mailing me the date you think I’ll be compensated to betsicana-1@yankeetag.com, betsicana-2@yankeetag.com, and betsicana-3@yankeetag.com. The winner will get a fun mystery prize mailed to them, so include your mailing address.

Let the games begin!

Well, it’s not $800, but I talked those Mexicana jerks into sending me an extra $140 over their previous offer. The thing is, I still feel like they’re trying to rip me off. The worst part is, it would only take them $160 to make this right, at this point. Here’s what I got from Jaime:

Dear Nathan:

My last and up authorization is $540USD in a check plus $100USD you received in Cancun, total $640USD, MAXIMUM AUTHORIZATION FOR THESE CASES.

I need your information about your address for to send you this check, before I need the papers and info. I asked you, It is neceesary you will be contact a serius company for the reception (to my attention), after I will ask for the ckeck (aprox time for reception is 20 days in labor not included sat & sun).

I will hope your reply, best regards,
Jaime Suárez López
Atención a Clientes
Cía. Mexicana de Aviación, S.A. de C.V.

Well, I will accept (since $640 > $0) but I will not go quietly. I’ve started a petition to let Mexicana know how much business they’re losing by saving $160. Please go sign my petition at http://www.petitionspot.com/signature/nomexicana to vow to never fly on Mexicana!

I received the following:

Hello,My names is Debra and I am working for Mexicana Airlines. I am have

writing to you for so you can talks to me more about your lost

luggage. The problems is that always Mexicana offer you less than you

worth so that you can accept. You are a poker player? Same thing. You

give me your number lost claim number and I'll do what I can ok?

Are you having receipts for your lost luggage?

- Debora

Unfortunately, “Debora” is St.Ofle. Nice try Ashton.

I find that I’m quickly getting high in the rankings for the term “mexicana lost luggage” on Google thanks to my post about how they lost my luggage and are taking forever and a day to compensate me. (To catch up new readers: It all started when…) The update is they offered me $400, even though they lost over $800 worth of luggage and clothes, ruined my trip (ok, not really, I had a blast), and cost me over $1100 to replace it all. I told them that wasn’t acceptable at all. They’ve yet to write me back. Now it’s time to play hardball.

Dear Mexicana,

I hope you like bad publicity.

Sincerely,

Yankee Tag

Do you work at Mexicana? Fix my problem by offering me the full $800 that I claimed on my lost luggage form by e-mailing me at mexicanablows@yankeetag.com

I just heard back from my pal Jaime at Mexicana. Only four days late! He says…

Mr Nathan Kagey:

Tomorrow across the day you will be receiving my answer.

Best regards,

Jaime Suárez López
Atención a Clientes
Cía. Mexicana de Aviación, S.A. de C.V.

Call me a sucker, but I really want to believe him this time. Mainly because I can’t wait to be receiving his answer across the day. Tomorrow.

Only one person took me up on my Mexicana Betsicana: Richard St. Ofle. Unfortunately, he lost. And he owes me coffee.

I think this is the first bet I wish I had lost.

Note: Richard made good on his bet. Have you seen his new art show? Beards You Should Know

Late breaking update from Jaime at Mexicana:

Dear NATHAN KAGEY:

Tomorrow I will send you my answer about your claim.
Thank you so much for your comprehension and help.

Best regards,
Jaime Suárez López
Atención a Clientes
Cía. Mexicana de Aviación, S.A. de C.V.

Well, it looks like they could be resolving this in as little as 24 hours from now. Call me a cynic, but I’m doubtful. So doubtful, in fact, that I’m willing to put my money where my mouth is:

I’ll bet any visitor to this site that Mexicana does not offer to compensate me my claim of $800 for my lost baggage by the end of the day tomorrow.

Wanna bet? betme@yankeetag.com

So, if you’re not previously familiar with my Mexicana horror story, let me catch you up: they lost my bags on October 2, 2007 and after telling me they found them five separate times, have yet to actually give them to me (now they’ve “unfound” them again). This is the most recent e-mail I’ve received from their customer disservice department:

Dear Nathan Kagey:

We finish the looking for your luggage, infortunattly we can not found it, then I need you will send me to my attention, for certificated mail the next documents:

1) Original Bag Tag

2) Original Tickets of your travel Sacramento - Phoenix - México - Cancún (included ticket of UA and MX)

3) Original Boarding Passes (included ticket of UA and MX).

4) Expenses Receipts of your articles included inside in your lost baggage.

When I will receipt this documents I can do an offer about your lost baggage.

I will hope your answer,

Jaime Suárez López

Yeah, I bet you will hope my answer. Now look, I’m a decent guy, I understand luggage gets lost. It happens. But after a month, I would expect a resolution. Now they want me to send my bag tag (which I showed them when they failed to return my bags, and then again when I filed my claim), my “Original Tickets of [my] travel Sacramento” (which is perfect since they were paperless tickets), my original boarding pass (I’d like to meet the person who saves his boarding stubs for a month…), and by far the best request: “Expenses Receipts of [my] articles included inside in [my] lost baggage. Are you kidding me? You think I saved the receipts of all of my belongings? I don’t know how they do things in Mexico, but here in the US of A we call receipts “garbage”. And we throw them away.

Oh, and by the way, I did hope my answer five days ago and no response yet…

Bastards.